Frequently asked questions
Delivery
Payment
Finance
Return & Refunds
Account Issue
Spare Parts / Used Equipment
How can I track my delivery?
When you purchase from Alpha Catering Equipment you'll receive an email with a tracking number. Use this tracking number to track your order on the appropriate carrier’s website. You can also view the delivery status of your order in your online account in the My Account section.
What about deliveries?
All deliveries are made on the following basis: All deliveries are made to kerbside (or dock) of delivery Address in the metropolitan area of Sydney, only. The purchaser acknowledges that it is their responsibility to provide labour and equipment to unload and position the goods on-site at the purchaser’s expense. For deliveries outside the metropolitan areas listed, all transport is at the purchaser’s expense and must be organised through Alpha Catering Equipment prior to shipping. It is possible to organise your own shipping. Transport costs, where applicable, are included in the order form. Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser, it must be arranged by the purchaser either direct with the carrier or their insurance agent. The purchase price does not include unpacking, placement or positioning of equipment or connection to services or removal of rubbish and packing crates. Delivery costs as set out in the shopping cart are for standard deliveries within the Sydney Metro area. Non-standard deliveries may incur additional costs.
What about deliveries outside Sydney?
Yes, Alpha Catering Equipment delivers Australia wide. All our main suppliers have distribution centres in the major capital cities of Australia. They also maintain strong ties with the major transport companies so the cost of deliveries is not expensive. Please call our sales office on 1300 362 596 for a delivery quote.
Delivery Times
Delivery times are estimates only. Please note these times can be delayed due to customs clearance and transport delays, which are out of our control. Alpha Catering Equipment will work with our customers to try and obtain a positive solution when a delay affects your delivery.
Are the goods insured during delivery?
Insurance - Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser it must be arranged by the purchaser either direct with the carrier or their insurance agent.
Do you accept Paypal?
We accept Paypal payments to all listed shipping countries. Paypal itself offers several options to complete the payment process. For further information about Paypal or how to create a Paypal account please visit paypal.com.
What Credit Cards do you accept?
We accept payments via credit card. The following credit card types are accepted: MasterCard, Visa/Visa Electron.
Who Is Silver Chef?
Silver Chef has provided Australia's hospitality industry with equipment funding for 30 years. They proudly partner with more than 800 dealers to offer quality commercial food, catering and restaurant equipment, both new and used, via our unrivalled finance solution. Their Rent-Try-Buy® solution allows businesses to save their cash, free up working capital and adapt easily to market conditions and consumer trends. Silver Chef has helped more than 25,000 customers, from start-up cafes to large restaurants and hotels, achieve their business dreams. Their Rent-Try-Buy funding solution includes the following benefits:
Who Is FlexiCommercial?
FlexiCommercial is a division of FlexiGroup, working with small, medium and large businesses, government bodies and educational institutions to provide tailored, flexible, tax effective* and cash-flow efficient ways to access the latest business technology and equipment.
Can I cancel my order?
Cancellations - orders may be cancelled on the following basis:That the cancellation is received prior to commencement of manufacture for special orders. If the equipment is a stock item cancellation must be received three (3) working days prior to shipping A cancellation or re-stocking fee may apply, being a minimum of 25% of the purchase price. Alpha Catering Equipment reserves the right to claim back any credit card fees that are applied to the transaction. For Visa & Mastercard this would amount to 1.5% of the total cost. Amex is at a higher rate of 4.5% of the transaction cost.
Can I return my goods?
Return of Goods - goods returned for credit (other than damaged goods as listed above) will not be accepted unless prior arrangements have been made with Alpha Catering Equipment. All returned goods are subject to a minimum 25% restocking fee, and will only be accepted if returned in original condition, in original packaging with all original instruction booklets, warranty cards and documents. If the returned item has been used in any way it will be deemed to be second hand and no credit will be issued. Alpha Catering Equipment will always try to work with our customers to achieve the best possible result.
Is Alpha Catering Equipment an established business?
Yes, Alpha Catering Equipment was established in 1975. In April of 2004 we launched our first website. We have been the market leader for internet based businesses since.
Do you supply spare parts?
Yes, Alpha Catering Equipment Can assist in sourcing parts if the equipment is still a current model.
Do you sell used catering equipment?
No, Alpha Catering Equipment only deals in new equipment.
Will you buy used equipment?
No, Alpha Catering Equipment only deals in new equipment.